Usage Policy

1. RETURN AND EXCHANGES

Returns
If 14 days have passed since you received your purchase, we will not offer a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition, damaged or missing parts for reasons not due to our error, or any item that is returned more than 14 days after delivery does not qualify for a refund.

Refunds
Once your return is received and inspected, we will send an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit in the amount of the sandal price, excluding shipping, will automatically be applied to your credit card or original method of payment. This may take a few days for the refund to clear your source of payment.

Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. We do not accept size exchanges. If you need to exchange a sandal for the same item due to manufacturing defects, please email us at patrick@kennerusa.com.

Shipping
To return your product, please mail it to:
Kenner Footwear
638 Camino De Los Mares
Suite H130 - 480
San Clemente, CA 92673

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of your original shopping will be deducted from your refund.

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

2. INTELLECTUAL PROPERTY

©️Tess USA 2020.

No part of the materials available through this site may be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form, in whole or in part, without prior written consent of Tess USA.

Any other reproduction in any form without the permission of Tess USA is prohibited. All materials contained on this site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Tess USA.

3. CONTACT US

Address:
638 Camino De Los Mares
Suite H130 - 480
San Clemente, CA 92673

Email: 
INFO@KENNERSANDALS.COM

Shipping

We offer free shipping to addresses in the continental USA.

4. YEAR WARRANTY

Kenner manufactures long-lasting, quality products. In the unlikely event of a manufacturer’s defect, we proudly offer a 3-year warranty with all our sandals.

The warranty is valid only if the product displays the signs of normal wear and tear. Products determined by Kenner to have been abused, or used for any purpose other than its intended use, will not be covered under warranty and will be returned to the sender as is.

Examples of defective products include

- Toe strap dislodging.
- Straps pulling out from the side, or separation of the outsoles. Normal insole footprint compression and outsole wear are considered normal wear and tear and will not be covered under warranty.

NOTE: Defective sandals are NOT to be replaced by the store.

Customers seeking a warranty claim must send 3 pictures of their defective sandals to our customer service email. If an identical model/size combination is not available at the time of the claim, Kenner will contact the customer with other comparable choices.