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3-Year Warranty
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    Usage Policy

    • 1. Return and Exchanges

      In order to return a product, simply return the sandal to us to the address below within 7 days of receipt, unused and with the original tag still attached to it for a full refund.  In order to exchange a product, please email us with your request and send the product back to us unused and with the original tag still attached to it.

      In both cases, please indicate the original order number so we can identify you in our system.

      Returns and Exchanges Address:
      24551 Del Prado
      PO BOX 84
      Dana Point, CA 92629


      ©️Tess USA 2020.

      No part of the materials available through this site may be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form, in whole or in part, without prior written consent of Tess USA.

      Any other reproduction in any form without the permission of Tess USA is prohibited. All materials contained on this site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Tess USA.

    • 3. CONTACT US

      24551 Del Prado
      PO BOX 84
      Dana Point, CA 92629



      We offer free shipping to addresses in the continental USA. Please see the checkout page for shipping options to other locations or countries.


      Kenner manufactures long-lasting, quality products. In the unlikely event of a manufacturer’s defect, we proudly offer a 3-year warranty with all our sandals.

      The warranty is valid only if the product displays the signs of normal wear and tear. Products determined by Kenner to have been abused, or used for any purpose other than its intended use, will not be covered under warranty and will be returned to the sender as is.

      Examples of defective products include

      - Toe strap dislodging.
      - Straps pulling out from the side, or separation of the outsoles. Normal insole footprint compression and outsole wear are considered normal wear and tear and will not be covered under warranty.

      NOTE: Defective sandals are NOT to be replaced by the store.

      Customers seeking a warranty claim must send 3 pictures of their defective sandals to our customer service email. If an identical model/size combination is not available at the time of the claim, Kenner will contact the customer with other comparable choices.